You may need to update your Java client in order to use the Online Chat tool. To do this, open the Control Panel and double-click the Java icon. Now click on the Update tab and click the Update button found near the bottom of this window. This setting change will now allow you to access FairPoint Online Chat Support.
You can view our E-mail Self Help FAQ.
This FAQ may allow you to resolve your issue without waiting for a technician.
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